Shipping Policy

Last Updated: July 22, 2026

Pelagic Power LLC is committed to providing clear and reliable shipping information for all orders placed through our online store.

Order Processing

Orders are typically processed within 1-2 business days after payment has been received. Processing times may vary depending on product availability, order size, manufacturer availability, and shipping requirements.

Orders placed on weekends or holidays will generally begin processing on the next business day.

Some products may require additional processing time due to their size, weight, availability, or hazardous-material shipping requirements. If we anticipate a significant delay in processing your order, we will contact you using the information provided with your order.

Shipping Methods and Costs

Available shipping methods and shipping charges are displayed during checkout when available.

Pelagic Power LLC may use UPS, FedEx, USPS, freight carriers, manufacturer-direct shipping, or other appropriate carriers depending on the product and destination.

Shipping costs may vary based on product weight, dimensions, destination, carrier requirements, and any special handling requirements.

Estimated Delivery Times

Delivery times vary based on the shipping method, destination, product availability, and carrier.

Any delivery dates or transit times provided by Pelagic Power LLC or displayed during checkout are estimates and are not guaranteed. Carrier delays, weather, holidays, supply-chain disruptions, and other circumstances outside our control may affect delivery.

Product Availability and Backorders

We make reasonable efforts to maintain accurate product availability information on our website. However, inventory availability may change without notice.

If an item is unavailable or backordered after your order is placed, we will contact you with available options, which may include waiting for the product to become available, selecting an alternative product, or canceling the affected item for a refund.

Lithium Batteries and Hazardous Materials

Certain products sold by Pelagic Power LLC, including lithium batteries, may be classified as hazardous materials or dangerous goods for transportation.

These products are subject to additional carrier regulations and may require special packaging, documentation, handling, or shipping methods. As a result, certain products may not qualify for standard shipping methods or expedited delivery.

Lithium batteries and other regulated products may have shipping restrictions based on destination. If we are unable to ship a regulated product to your requested destination, we will contact you.

Additional hazardous-material, freight, or special-handling charges may apply when required and are added at checkout.

Freight and Oversized Shipments

Large, heavy, or oversized products, like lithium batteries, may be shipped by freight carrier.

Freight deliveries may require coordination with the customer before delivery. Depending on the shipment, additional services such as residential delivery, liftgate service, or limited-access delivery may result in additional charges.

Customers are responsible for providing accurate delivery information and notifying Pelagic Power LLC of any special delivery requirements.

Manufacturer-Direct Shipments

Certain products may ship directly from the manufacturer or one of our distribution partners. As a result, an order containing multiple products may arrive in separate shipments.

Tracking information may also be provided separately for these shipments.

Tracking Information

When tracking information is available, it will generally be provided by email after the order has shipped.

Please allow time for the carrier's tracking system to update after receiving your tracking number.

Shipping Destinations

Pelagic Power LLC currently ships to the United States and Canada.

Some products, particularly lithium batteries and other regulated goods, may have additional geographic shipping restrictions.

Please contact us before ordering if you have questions about whether a particular product can be shipped to your location.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

If an order is returned, delayed, or subject to additional charges because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply.

Please contact us as soon as possible if you discover an error in your shipping information.

Lost or Damaged Shipments

Please inspect your shipment promptly upon delivery.

If your order arrives visibly damaged, please document the condition of the shipment and packaging with photographs and contact Pelagic Power LLC as soon as possible.

If a shipment appears to be lost in transit, please contact us so that we can work with the carrier to investigate the shipment.

Please retain the original packaging and shipping materials for damaged shipments until the issue has been resolved.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate requests before an order has shipped. However, we cannot guarantee that an order can be changed or canceled once processing or shipment has begun.

Special-order, manufacturer-direct, custom, or regulated products may have additional cancellation restrictions.

Returns and Refunds

Shipping-related returns and refunds are subject to our Return & Refund Policy. Please review that policy before making a purchase.

Contact Us

If you have questions about shipping, product availability, or an existing order, please contact us:

Pelagic Power LLC
3731 W Warner Ave
Santa Ana, CA 92704
Phone: (949) 749-1075
Email: info@pelagic-power.com

Business Hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time