Return & Refund Policy

Last Updated: July 22, 2026

Pelagic Power LLC accepts returns of eligible products within 30 days of delivery, subject to the conditions below.

Return Eligibility

To be eligible for a return:

• The return must be requested within 30 days of delivery.
• The product must be unused, uninstalled, and in new condition.
• The product must be returned in its original packaging with all included components, accessories, manuals, documentation, and other materials.
• The product must be in a condition suitable for resale as new.

Products that have been installed, used, modified, damaged after delivery, or are missing original packaging or components are not eligible for return.

Non-Returnable Products

The following products are not eligible for return:

• Batteries, including lithium batteries
• Water Makers
• Products that have been installed or used
• Products that have been modified, altered, or damaged after delivery
• Special-order or custom-configured products, like custom panels
• Clearance or final-sale products, if applicable

Please contact Pelagic Power LLC before purchasing if you have questions about whether a product is eligible for return.

How to Request a Return

Before returning any product, please contact Pelagic Power LLC to request return authorization.

Email: info@pelagic-power.com
Phone: (949) 749-1075

Please provide your order number, the product you would like to return, and the reason for the return.

Do not ship a return until you have received return instructions from Pelagic Power LLC. Unauthorized returns may not be accepted.

Return Shipping

Customers are responsible for the cost of return shipping for eligible returns.

We recommend using a trackable and insured shipping method. Pelagic Power LLC is not responsible for returned products that are lost or damaged while being shipped back to us.

Original shipping charges are non-refundable unless the return is the result of an error by Pelagic Power LLC or the product arrived damaged or defective.

Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.

If you receive a product that is damaged, defective, or different from what you ordered, please contact Pelagic Power LLC as soon as possible.

Please provide your order number and, when applicable, photographs showing the product, packaging, and damage.

If we determine that the issue resulted from shipping damage, a defective product, or an error by Pelagic Power LLC, we will work with you to determine an appropriate resolution. Depending on the circumstances, this may include replacement, repair, return, or refund.

Refunds

Once an eligible return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method.

Please allow 3 business days after receipt of return for Pelagic Power LLC to process the refund. Your bank or credit card provider may require additional time for the refund to appear on your account.

Shipping charges are not refundable except where specifically stated in this policy.

Exchanges

If you need a different product, please contact us before returning your original purchase. Product exchanges are subject to product availability and return eligibility.

Manufacturer Warranties

Some products sold by Pelagic Power LLC are covered by manufacturer warranties.

Warranty claims are separate from returns under this policy. If you experience a problem with a product after installation or use, please contact us. We can help determine whether the issue may qualify for warranty support and assist with the appropriate next steps when possible.

Contact Us

If you have questions about a return, refund, or product warranty, please contact:

Pelagic Power LLC
3731 W Warner Ave
Santa Ana, CA 92704
Phone: (949) 749-1075
Email: info@pelagic-power.com